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Our Services
Comprehensive support for every aspect of your embroidery business.
Training & Installation
Our certified engineers deliver your machine, install it on-site, and provide comprehensive hands-on training. You'll be producing quality embroidery from day one — no guesswork, no downtime.
Digitizing Services
Need a logo or design converted for embroidery? Our digitizing team transforms your artwork into production-ready embroidery files with precise stitch mapping and color matching.
Repair & Maintenance
Keep your machines running at peak performance. Our technicians diagnose issues remotely or on-site, stock genuine replacement parts, and provide preventive maintenance to avoid costly downtime.
Training & Setup
Hands-On Training from Certified Engineers
Every machine purchase includes a full training session conducted by our certified engineers. We don't just drop off equipment — we set it up, calibrate it, and walk your team through every function.
From threading and hooping to running your first production job, we make sure you're confident and capable before we leave. Need a refresher later? We offer follow-up sessions at no extra cost.
Repair & Maintenance
Fast Repairs, Genuine Parts, Zero Guesswork
When your machine goes down, every minute costs money. Our technicians provide remote diagnostics over the phone and can walk you through most fixes in real time.
For issues that require hands-on repair, we dispatch a technician to your location with genuine OEM parts in hand. We also offer preventive maintenance plans to keep your machines running smoothly and avoid unexpected breakdowns.
Training
Every machine comes with a full hands-on training session covering machine operation, software basics, threading, hooping, and running your first production job. Training typically lasts 3-4 hours and is conducted on-site by a certified engineer.
Absolutely. We offer follow-up training sessions for your team at no extra cost. Just call us to schedule a convenient time.
Repair & Maintenance
For Southern California customers, we typically dispatch within 24-48 hours. For remote customers, we start with phone/video diagnostics and ship parts same-day when needed.
Yes, always. We stock genuine OEM parts for all the machines we sell. Using authentic parts ensures reliability and protects your warranty coverage.
Yes. Our preventive maintenance plans include regular check-ups, cleaning, calibration, and priority service scheduling. Contact us for pricing and details.
Request a Service
Need training, repair, or technical support? Fill out the form and our team will get back to you within 24 hours.
Visit Us
1508 Main St, Los Angeles, CA 90015
Call Us
(626) 400-3735
Email Us
info@brightembroidery.com
Hours
Mon–Fri, 10AM – 5PM